Skip to content

Job Openings

Associate Account Managers

Fort Worth, TX 76137

Posted: 08/17/2022 Employment Type: Contract To Hire Job Category: Other Job Number: 492946 Is job remote?: No Country: United States

Job Description

Job Description
Accountable for maintaining a positive Customer Relationship through accurate, cost effective, compliant and buildable Quotes, as well as knowledgeable of all aspects of Order Management and After Sales Support

  • Interface with customer, outside sales and company leadership
  • Conduct Quality Control on Quotes and Orders
  • Save Quote into Laserfiche and maintain quote and order folders, as required
  • Send submittals with buyout preapproval form, if applicable
  • Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
  • Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
  • Enter service issues
  • Work on special projects for customer
  • Create Miscellaneous Orders / Corrective Actions
  • Accountable for all aspects of order management
  • Accountable for all aspects of after sales support
  • Maintain customer schedules, as required
  • Maintain Customer Libraries (Specs)
  • Review & Revise jobs • Maintain volume of 40-60% of Account Manager within same segment
  • Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
  • Associate Degree preferred, will consider experience in lieu of
  • 2 years experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry
  • Ability to set clear expectations and hold others accountable
  • Ability to be a self-starter and work independently
  • Strong emphasis on Math and Technical skills
  • Strong verbal and written communication skills
  • Strong prioritization, multi-tasking and organization skills
  • Detail oriented
  • Strong MS Office skills
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.