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Associate Account Managers

Fort Worth, TX 76137

Posted: 08/17/2022 Employment Type: Contract To Hire Job Category: Other Job Number: 492946 Is job remote?: No Country: United States

Job Description

Job Description
Accountable for maintaining a positive Customer Relationship through accurate, cost effective, compliant and buildable Quotes, as well as knowledgeable of all aspects of Order Management and After Sales Support

Responsibilities 
  • Interface with customer, outside sales and company  leadership
  • Conduct Quality Control on Quotes and Orders
  • Save Quote into Laserfiche and maintain quote and order folders, as required
  • Send submittals with buyout preapproval form, if applicable
  • Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
  • Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
  • Enter service issues
  • Work on special projects for customer
  • Create Miscellaneous Orders / Corrective Actions
  • Accountable for all aspects of order management
  • Accountable for all aspects of after sales support
  • Maintain customer schedules, as required
  • Maintain Customer Libraries (Specs)
  • Review & Revise jobs • Maintain volume of 40-60% of Account Manager within same segment
  • Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
Qualifications
  • Associate Degree preferred, will consider experience in lieu of
  • 2 years experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry
  • Ability to set clear expectations and hold others accountable
  • Ability to be a self-starter and work independently
  • Strong emphasis on Math and Technical skills
  • Strong verbal and written communication skills
  • Strong prioritization, multi-tasking and organization skills
  • Detail oriented
  • Strong MS Office skills
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