Client Leader (Healthcare)
4750 New Broad Street, Suite 100 , Suite 100 Orlando, FL 32814 US
Job Description
Required:
- Bachelor’s degree in architecture, engineering, design, planning, or related discipline.
- Minimum of 12 years of related experience in the AEC industry.
- Licensed or accredited professional strongly preferred.
- Ability to build and sustain executive-level relationships with healthcare leaders, decision-makers, and influencers.
- Must be active in professional societies, industry organizations, and appropriate political circles that are appropriate to the client they are assigned to promote community engagement and represent the company's brand.
- Will have strong time management skills and the ability to work flexible hours and attend events outside of the normal workday.
- Strong business acumen and the ability to identify and capitalize on opportunities for revenue growth.
- Subject matter expert resulting in recognition as a thought leader in the design of healthcare facilities.
- The ability to build rapport and maintain long-term client relationships.
- Excellent interpersonal and customer service skills including collaboration and negotiation skills.
- Strong analytical and problem-solving skills.
- Ability to work with diverse groups involved in the design and construction of a project.
- Excellent organizational and prioritization skills.
- Must possess a high level of emotional intelligence.
- Excellent communication, interpersonal, and problem-solving skills, with a client-centric mindset and a commitment to delivering high-quality results.
- Enthusiasm for learning and professional development, with a passion for contribution to meaning projects and initiatives.
- Ability to handle stress and function well in a high-paced environment.
- Proficient with MS Office, and Bluebeam Revu.
Responsibilities:
- Direct all work associated with single or multiple clients depending on volume.
- Work closely with the Markt Sector Leader (MSL) to develop new opportunities and set marketing goals with a specific client(s), to grow the client relationship, and lead client engagement strategies, while creating and maintaining high value relationships.
- Help build a holistic client organization strategy.
- Develop strategies for finding new streams of revenue and promoting technical innovation with clients.
- Identify and pursue upselling and cross-selling opportunities within the client portfolio to drive revenue growth.
- Serve as the primary point of contact for a portfolio of high-value clients, developing strong relationships based on trust and understanding of their unique needs.
- Proactively engage with clients to understand their business goals, challenges, and opportunities, aligning our engineering solutions to meet their objectives.
- Collaborate closely with internal teams (e.g., marketing, engineering, design, and project management) to ensure seamless execution and delivery of projects.
- Conduct regular business reviews with clients, provide strategic insights, performance updates, and identify areas for improvement.
- Stay up to date with industry trends, best practices, and competitors to provide valuable market insights to clients and internally.
- Lead client relationships including establishing executive-level points of contact with multiple clients. Develop a keen understanding of the client’s strategic business goals and objectives.
- Proactively provide perspective and strategic recommendations to clients adding value to their business as a trusted partner and advisor.
- Practice continuous learning behaviors to develop a thought-leading voice in the healthcare market that translates into trusted relationships with new and existing clients.
- Manage and develop meaningful dialogue with clients in the market sector and expand those relationships to the rest of the firm.
- Identify and develop strategic target relationships that align with the company's strategic plan to achieve desired sales results.
- Build a business leader network with key influencers in the Healthcare industry.
- Present Healthcare market-focused thought leadership at industry national organization conferences attended by healthcare market influencers and decision makers.
- Develop, mentor, and advocate for high-potential staff toward promotion within the firm.
- Develop and demonstrate exceptional leadership behaviors consistent with the company's culture.
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