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Field Service Technician

Holdredge, NE 68949

Posted: 08/16/2022 Employment Type: Contract To Hire Job Category: Construction Management Job Number: 486417 Is job remote?: Yes Country: United States

Job Description

  • Position Description
    Provides technical service and customer support to dealers, distributors, end users, and sales staff in the field.
    Job Responsibilities
  • Investigates and troubleshoots matters concerning repair, procedures, or service to correct problems associated with product electrical or mechanical systems by working with multiple functions which may include Operations, Engineering, Sales and Marketing.
  • Responds to and resolves a variety of product/service technical requests, questions, and concerns of moderate complexity via telephone, written correspondence, or in-person for both internal and external customers. Travel to project sites may include but not limited to performing  start-up, integration, and training services
  • Participates in the development and execution of custom and structured Training Classes for product specification, installation, maintenance, and repair
  • Conducts research and investigations to determine validity of warranty claims and make Warranty Policy adjustments as required.
  • Review failures, quality, and product liability claims by working directly with customers or dealer/distributors in order to resolve complaints.
  • Supports engineering by being the technical voice of the customer in engineering discussions
  • Advises technical publications with development of repair instructions, owner manuals and service troubleshooting guides for products as needed
  • Attends and participates in sales meetings and trade shows as needed
  • Performs other duties as assigned
  • Job Skills Requirements
  • Ability to read and understand electrical schematics and wiring diagrams.
  • Basic knowledge of generator electronic controls unit and communication systems
  • Hands-on experience with diesel engines and products such as power generating equipment, internal combustion engines (natural gas, propane), automatic transfer switches, air compressors, light towers, and indirect fired heater.
  • Strong communication, and negotiation skills
  • Results driven, goal oriented with customer focus with a high sense of urgency
  • Fluent in English and primary language used in area of responsibility and/or location
  • Education
    Associates Degree in Technical Field or related field, or equivalent education and experience Experience Requirements
  • Three years technical service and repair experience
  • Physical & Environmental Requirements
    Domestic and/or International travel as required up to 50%

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @theplanetforward.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Forward.

Planet Forward and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.