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Metering Field Scheduling Analyst I

Richmond, VA 23294

Posted: 07/10/2023 Employment Type: Contract Job Category: Customer Service Job Number: 566046 Is job remote?: No Country: United States

Job Description

Pay: $20-22/hr
Overview
  • Analyze daily order priority, order volume, & resource availability to ensure efficient routing & dispatching to field personnel.
  • Develops skills for communicating with field metering personnel through various channels to adjust routes and work accordingly. Develops the ability to efficiently monitor and initiate routing plans throughout the day to ensure highest priority orders are dispatched to accommodate an 8 hour day
  • Learns to determine resource needs, and to initiate callouts.
  • With assistance, supports communications from Call Center representatives, field Operations and Construction personnel, Billing, Credit, Regional Operations Center (ROC), as well as external customers.
  • With training performs a wide variety of specialized and complex metering functions
  • Learns a wide variety of information related to Metering Operations and procedures to be able to answer questions
  • With training, utilizes computer systems and/or related equipment to record, enter, store and retrieve information
  • Compiles regular and special reports using established formats and procedures.

What are the top (at least 3 if possible) must have skill sets (technical/functional) which are required?
  • Critical thinking/Analytical
  • Strong Written and Oral communication
  • Microsoft Office Suite
What are the top nice to have skill sets?
  • SAP and/or Routing Dispatch capabilities
  • Call Center Experience

What soft skill requirements do you have (team fit and personality requirements)?
  • Positive Attitude
  • Adaptability
  • Effective Team Player along with ability to work independently
  • Good Communication/Listening skills

What education and certifications/licensures are required?
  • HS diploma or GED equivalent
Industries:
  • Any dispatch/customer service experience would be appreciated
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About Richmond, VA

Ready to take your career to new heights? Explore job opportunities in and around Richmond, Virginia, known for its charming blend of history, culture, and opportunity. Richmond boasts a vibrant arts scene, with galleries like the Virginia Museum of Fine Arts, theaters like the Altria Theater, and the exciting performances at the Richmond Coliseum. Indulge in the local cuisine, from classic Southern comfort food to modern culinary delights. With the James River running through the city and beautiful parks like Maymont and Belle Isle, there are endless outdoor recreational opportunities. Don't miss out on being part of this dynamic city, where history meets innovation and career growth awaits. Browse our job listings now and consider making Richmond your professional home.

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