Safety Claims Case Manager
5100 Harding Highway Mays Landing, NJ 08330 US
Job Description
Overview:
Protect the Company’s assets and self-insured retention by managing the field investigation of Bodily Injury and Property Damage claims (including claims in litigation) as well as cases involving damage to company property. Direct and conduct the investigation of property damage and bodily injury cases with an appropriate level of partnership and oversight. Utiltize claims adjuster and claims case handling skills and experience to mitigate financial risk, impact and/or loss to the company. Establish appropriate reserves on cases in accordance with established practices and procedures. Analyze liability and evaluate financial risk to the Company on bodily injury and property damage losses. Prepare written reports and case analysis as required. Partner with the Legal and Litigation Departments to investigate, evaluate, litigate, negotiate, and resolve matters. Support the loss prevention process. Note: Position is required to work extended hours for coverage for storms or other emergencies.
PRIMARY DUTIES AND ACCOUNTABILITIES
- Perform and coordinate field investigation of liability, personal injury, auto accidents, property damage, fire, and environmental claims; respond to and coordinate investigations of incidents on a 24-hour basis.
- Meet with customers/claimants, witnesses, etc. to obtain facts of case.
- Adjust claims, evaluate damages, determine liability, analyze losses and where warranted, develop a settlement strategy and negotiate a cost-effective settlement.
- Support site inspections with experts and company attorneys.
- Cooperate with the legal department in support of litigation of cases brought against the company.
- Coordinate with internal partners to investigate potential liability and assess risk.
- Prepare written investigation reports, letters, and other documents.
- Provide 24/7 on-call emergency response.
- Provide educational services to internal and external constituencies.
- Participate in other department business and accomplishment of goals as needed.
JOB SCOPE
- Protection of company assets (through proper investigations)
- Minimize Company Liability exposures (effective settlements and claim denials)
- Customer/client satisfaction while balancing effective claim performance
- Contribute to company performance through amounts collected
- Effective financial management (adequate reserving and payments)
- Self motivated requiring limited supervision and an ability to handle a heavy case load.
- Perform comprehensive field and internal investigations.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in a Business or related field and 2-4 years relevant claims, insurance, investigation, or related utility experience
- OR in lieu of a bachelor's degree, a minimum of 3-6 years of relevant experience.
PREFERRED QUALIFICATIONS
- 5 to 7 years relevant claims, insurance and/or utility experience
- Bachelor's degree.
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