Senior Refrigeration Specialist (Tempe, AZ)
58 S River Drive Tempe, AZ 85281 US
Job Description
The Sr. Refrigeration Specialist position will exercise business acumen and independent judgement to complete all critical refrigeration reactive, planned, and capital projects work orders from inception to completion and ensure the work orders are completed within scope, within budget, and on time. This includes and is not limited to providing real-time support for on-site technicians when necessary. The progress of the work orders should be communicated directly or indirectly through CMMS platform to the client or other stake holders
Duties & Responsibilities:
Defines, implements, assesses, and acts upon metrics to manage assigned projects related to commercial refrigeration work orders from initiation to completion. Communicates to both internal/external stakeholders, such as District/Regional Store Manager(s), Contractors, and/or Operations Department on project statuses. Develops and monitors project timelines, budgets, identifies areas of concerns and risks. Creates, presents, and enacts possible solutions
Ensures service partners’ performance concerns/issues are resolved in a timely manner and meets or exceeds client’s expectations. This includes being available to field technicians by phone or email throughout the day to mitigate issues
Resolves client high priority escalations immediately. Proactively involves any additional parties both internal or external as needed to eliminate further delay in work order resolution
Prepares proposal documents (inclusive of exhibits for projects, cost plan, contract terms with general contractors, timeline, etc.) for bids and administers contract requirements
Prepares weekly reports around current asset health & ongoing projects for weekly client review. Completes internal reporting of service and operational metrics
Participates and fosters a work environment that is based on openness, trust, communication and teamwork
Other duties as assigned by cognizant supervision to include after hours, weekend, and holiday support
Travel to locations to assess challenging sites via car, train, or airplane to solve the issues with any/or all of the following: client, service partner, manufacturer, engineer, etc.
Qualifications:
BA/BS from an accredited college or university or equivalent in education and work experience
Minimum of 10 years’ experience managing refrigeration projects in a facilities maintenance, property management or a business-to-business customer service role (customer facing or over the phone). Experience in low temp refrigeration is required
EPA Certified
Bilingual in Spanish/English (Written and Spoken), preferred
Microsoft Excel & Word. Computerized Maintenance Management System (CMMS) preferred
Competencies:
Strong ability to build and maintain relationships with both internal and external customers to exceed customer expectations.
Ability to thrive in a changing environment utilizing critical thinking and problem-solving skills and adjust priorities to meet deadlines for customers and suppliers
Strong written and oral communication skills
Strong analytical skills with attention to detail and results oriented work ethic
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