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Service Account Manager- Columbus, OH

columbus, OH 43229

Posted: 09/13/2024 Employment Type: Direct Hire/Perm Job Category: Other Job Number: 622304 Is job remote?: No Country: United States

Job Description

Our client is in search of an Account Manager with a detailed, customer service-oriented spirit who can grow and nurture relationships with current customers, support internal teams and successfully price, organize, and deliver small (primarily under $300,000) HVAC projects. They are a leading service provider of HVAC Systems and other supporting solutions. Looking for someone who can deliver excellence with innovation, reliability, and efficiency to customers. 

JOB RESPONSIBILITIES
  •  Serve as the primary point of contact for clients, addressing their inquiries and concerns promptly and professionally.
  •  Understand clients' business objectives and provide strategic guidance on how our products/services can support their goals.
  •  Identify and qualify opportunities for account growth and new business development within existing accounts.
  •  Assist customers with planning and scope development for retrofit and/or replacement projects.
  •  Perform job walk downs and assemble detailed project estimates.
  •  Prepare and deliver technical proposal presentations.
  •  Lead job turnover process: project set up, pre-project meeting, and site visits.
  •  Develop and maintain strong relationships with key stakeholders in assigned accounts.
  •  Collaborate with internal teams (sales, accounting, technician, dispatch, etc.) to ensure seamless service delivery and client satisfaction.
  •  Prepare and present reports on sales, sales activity, and account status.
  •  Negotiate Project and Maintenance contracts with clients.
 


SKILLS
  •  Strong project quoting and project management experience with HVAC equipment replacement and large repairs.
  •  Customer service focused approach to problem solving.
  •  Team player and a willingness to help fellow associates.
  •  Motivated to achieve goals and customer satisfaction.
  •  Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
  •  Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
 


EDUCATION/EXPERIENCE
  •  At least 5 year of proven work experience in HVAC service-related project management.
  •  History of pricing, managing, and coordinating installation of small projects and repairs (typically under $300,000).
  •  Working knowledge of Microsoft Office is preferred.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @theplanetforward.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Forward.

Planet Forward and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.

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About columbus, OH

Ready to embark on an exciting career journey in the vibrant Columbus, Ohio area? Known for its thriving job market, outstanding quality of life, and abundance of opportunities for professional growth, this city beckons with its infectious energy and welcoming community. Home to the renowned Columbus Museum of Art, the historic Ohio Theatre, and the beloved Columbus Blue Jackets hockey team, this region seamlessly combines art, culture, and sports to create a dynamic environment that caters to diverse interests. With delectable cuisine, picturesque parks like the beautiful Franklin Park Conservatory and Botanical Gardens, and a bustling downtown scene, Columbus is a destination brimming with charm. Take the first step towards your dream job today by exploring our job listings in this lively and enchanting locale.

Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.