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Service Manager

Hudson Falls, NY 12839

Posted: 01/25/2023 Employment Type: Direct Hire/Perm Job Category: Construction Management Job Number: 542792 Is job remote?: No Country: United States

Job Description

Service Manager
Hudson Falls or New Windsor, New York, USA

Duties and Responsibilities
  • Lead, manage, and hold accountable the service department technicians across all locations 
  • Ensure efficient planning and scheduling for all technicians
  • Manage workflows for all open and quoted work orders
  • Follow up on work progress and warranty claims
  • Monitor and ensure repair order quality
  • Monitor the correct use of the time clock
  • Monitor technician efficiency and productivity
  • Maintain and control special tools and technical information
  • Communicate and coordinate repair work with other departments and vendors
  • Monitor shop capacity and provide information to service advisors and shop foreman
In addition to the essential functions listed above, the employee is expected to:
  • Exercise honesty, integrity and respect with all clients and co-workers
  • Demonstrate a positive attitude
  • Communicate effectively with co-workers and clients
  • Work with accuracy, efficiency, and attention to detail
  • Exercise initiative to learn new skills and tasks and to help co-workers when possible
  • Execute other duties as assigned
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Although this hasn't been an issue at The Planet Group, the staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly and never provide banking information during the application process. Candidate safety is a top priority at The Planet Group.